Discussion Archive

2 Nov 2005 - 5:30pm
9 years ago
4 replies
Jostein Magnussen

Guide to very complicated dialogue


We are working on a web-based solution that triggers a windows dialogue
which is very complicated and impossible to change. The user then have
to finish this dialogue to download and install a Key so that they can
access certain services later on. So, as usual we have to come up with
the best possible solution knowing that it will not be very usable.

To guide the users through the dialogue, they need help. We want to give
them the possibility to print out an instruction, open a demo etc. But
context specific help is best.

30 Jun 2009 - 10:14am
6 years ago
8 replies
Erin Lynn Young

Interviewing sales teams and customer call centers for project research

In planning a new website for a client, I'll get the chance to
observe their call centers and sales process in addition to
interviewing the company's representatives.

I am developing lists of questions to use when interviewing these
teams, and I thought I'd ask for your input.

I can't get too specific about the client, so at a high level, what
topics would you try to cover when interviewing the following teams?

1) Inbound sales call center
2) Customer support call center
3) Face-to-face sales representatives
4) Sales manager
5) Customer support manager

20 May 2009 - 9:51am
6 years ago
4 replies
Dante Murphy

[PLUG]A new UX blog...just what the world needs!

Thanks to Whitney Hess, whose presentation on "Evangelizing Yourself"
motivated me to finally start a blog.

My first post is an editorial response to Jared Spool's panel at the
Ix09 conference, which asked where will we find the 10,000 new
interaction designers we need to meet the expected growth in our field.
Here's the link:


I would love to hear any feedback, whether as a comment on the site, a
message here, or a private e-mail.

31 Aug 2007 - 3:57pm
8 years ago
1 reply
Marcus I

User Experience Occupational Description Listing


Does anyone know of a job description listing in the various fields for designers? I am looking for a user experience occupational list, which gives a description of the following:

0. field
1. job title
2. job description
3. number of designers
4. business type
5. location

I have seen the U.S Department of Labor's - Bureau of Labor Statistics' "Occupational Outlook Handbook" but it appears to be out of date.

21 Aug 2007 - 7:36pm
Jeffrey D. Gimzek


Hey all,

Wondering if anyone here worked on this site, or knows someone who did.


I am interested in the way they display comparison data, and how they
decided on the nomenclature and aggregated the content on relative scale

contact me off list if you are are in the above set



Jeffrey D. Gimzek
Digital Experience Designer


10 Sep 2008 - 10:14am
dani malik

[IxDA-SF EVENT] Breathing Life into Buildings: Interaction Design for Physical Spaces

Hello friends!

We're very excited about the cross-discipline nature of our next
event. We've invited two speakers, Emily Golembiewski from HOK Advance
Strategies and Bryan Walker from IDEO to talk about interaction design
for the physical realm.

11 Feb 2009 - 4:28am
Mike Padgett

Is using JavaScript to submit a form WCAG 2.0compliant?

Hi Marcus,

You're on the right track! What I think is happening here is that you're looking at that silly WCAG wording and thinking there's something else in there you haven't seen. It reads like a standard pre-nuptial agreement for Donald Trump, doesn't it?

The statement: "any information or functionality that is implemented in technologies that are not accessibility supported are also be available via technologies that are accessibility supported" means in practical terms that you cannot do anything in JS that you can't be done when JS is disabled or unavailable.

11 Nov 2004 - 11:00am
10 years ago
2 replies
Greg Petroff

ny times article on San Jose Police vehicle ui

If ever an article came along to describe why Ixd is important this is it:


Scary part one of the officers hit a parked car trying to use the new
information system in their car while driving.

Gregory Petroff
desk 212 383 4092
mobile 646 387 2841

This message and its attachments may contain privileged and confidential

13 Nov 2009 - 1:08pm