Discussion Archive

21 Jun 2007 - 4:18pm
7 years ago
5 replies

UCD Process Diagram [updated]

Thanks to lots of really excellent feedback, I've made quite a few revisions
to the original document. The updated version is here:


Just a quick summary of the feedback/changes:

The main shift I made was in response to Peter Boersma who shared his
presentation on how he came up with a UX process to fit into their software
development process (RUP/UCD mix). His key was to show how he came about his
and show you how to do it yourself.

1 Oct 2004 - 8:17am
Dan Brown

Best Practices for Customer Service

Our client has asked us to redesign the customer service section of
their Web site. Contained therein are FAQs, contact information, and
product-specific help.

Is anyone aware of any published best practices for Web-based help
areas or customer service areas?

-- Dan

Dan Brown ~ brownorama at gmail.com ~ (301) 801-4850

17 Jan 2012 - 2:01pm
Samuel Lee

Gesture Recognition - Designing for NUIs

When designing "apps" for gesture recognition, what is most appropriate to use? A UML User Flows or a Service Design Blueprint?

Any insight or suggestions are helpful!




Nikhil paul

itsme EMULATOR online now - Evaluate!!

Hi everyone

I have already shared couple of phases of the design and development
process of the itsme project with you all from the very start to the
concept evaluation.

Now is the itsme EMULATOR.

We recently launched the emulator online.The first piece of software
that incorporates the concept behind itsme (the metaphor, “stories
and venues”) waiting for you to be explored.

6 Feb 2004 - 12:20pm
Dave Malouf

ANNOUNCE: NYC Face 2 Face for IxDers

Hi folks,

If you live in New York City and are interested, please come to a face
to face meeting for Interaction Designers.

When: Feb. 10th @ 6:30p (duration: ~ 2hrs)
Where: BAR JAMÓN (212) 253-2773; 125 East 17th Street (near Irving Place)
Socialize, network, eat, drink, be merry

Face to face with people who are on the workgroup and steering
committee sponsoring this e-mail list
and working towards the creation of a group for the discipline of
interaction design.

26 Mar 2012 - 10:18am
Chauncey Wilson
25 Apr 2009 - 9:27pm
5 years ago
1 reply
San Francisco IxDA

IxDA SF Presents When UX Research is Evil

*When UX Research is Evil*
Usually when you design and conduct a user research study, you're focused on
keeping the methods sound, recruiting good users, and asking the right
questions, which is already a tall order. Unfortunately, no matter how well
you conduct your studies, your methods have little to do with how the
research ultimately gets used.

11 Aug 2008 - 10:16pm
6 years ago
4 replies
Micah Freedman

help with categorization/client relation


I'm working on a commercial real estate site, and I'm having a bit of
trouble coming to agreement with my client on categorization. He wants
a two-level category scheme, which is fine.

17 Sep 2010 - 3:31pm
4 years ago
1 reply
Sara Spelz

Newspaper company looking for a UX mentor

I work for the newspaper division of E.W. Scripps, and - due to an increased interest in user experience by the execs - our small UX team is tasked with defining the term as it relates to our business as well as defining a strategy for applying UX principles to existing products and new projects.

What a mouthful.

17 Jun 2004 - 2:30pm
10 years ago
1 reply
Christian Simon

Mentor Programs

I have a question for the west coasters. Are you aware of any professional
mentor program for IxD? I'm interested to find a program for getting some
one to one advise on projects and career. xtian

////////////////////christiansimon at pacbell.net\\\\\\\\\\\\\\\\\\\\\\\