Discussion Archive

22 Oct 2004 - 7:03pm
9 years ago
22 replies
Tom Hobbs

File systems.


Does anyone have any information (or know where I could some) —
research data etc. — how well the average user (consumer) understands
the hierarchal folder based filing systems implemented into OSs at

My suspicion (through observing people in various types of research) is
that while hierarchal files and folders are familiar and therefore easy
they relate to it, they're really 'understood'.

10 Aug 2009 - 5:23pm
4 years ago
6 replies
Shima Kazerooni

How to Get Useful Feedback from Customer Support?


Our UX team would like to work more collaboratively with our customer support team in getting the top customers' issues.  We usually receive feedback such as "change this to ..."  or "move this to ...".  It's more suggestions and recommendations on what they want to see improved rather than the actual customers' issues. 

I am wondering about how you (as the UX team) communicate with your customer support team on getting the raw underlying customers' issues.  Do you train your customer support team on what they need to look for to provide

10 Feb 2004 - 9:56pm
Eddie Hodad

No mouse, no touchscreen, high pressure!

Hi there,

I'm looking for resources, guidelines, books etc that could
help with my current ID challenge. Here are the parameters...

* High pressure "factory floor" style environment

* Keyboard only terminals running Windows XP

* No touchscreen or custom input hardware available

* Users have 8 seconds to read and act on screen contents

* May have to fill in values for 1 or 2 fields somehow

Any pointers to existing literature covering this type of
situation would be VERY much appreciated. I dont mind buying a
book or two...


30 Oct 2008 - 4:28pm
5 years ago
4 replies
Meredith Noble

incentive models for longitudinal studies

Has anyone done a longitudinal study before? What was your incentive
model like?

We're asking participants to commit to 8 sessions, happening roughly two
weeks apart. We are fully prepared for drop-outs but want to minimize
this, obviously.

We'd considered giving people some money for each session (say $50), and
then reserving the same amount of money for the very end, which would be
handed over if they complete all 8 sessions. So they'd get $50 every
session for 8 sessions, and get an extra $400 at the end if they
attended all 8.

31 Jan 2007 - 12:43pm
7 years ago
13 replies

Anyone succeeded in getting a usability-only release?

Have any of you ever succeeded in getting a software release dedicated solely to usability fixes? I guess I'm primarily addressing in-house specialists... presumably consultants are often engaged to address solely usability.

Thanks, www.jackbellis.com

17 Jan 2008 - 4:44pm
Joy Zigo

NYC-UPA: 1/23 Global Research Case Study -- Nokia Nseries Website

NYC Usability Professionals Association presents:

*Global Research Case Study -- Nokia Nseries Website Development *

Best practices often recommend that global companies create localized
country sites to reflect local language and cultural differences.

26 Jun 2009 - 7:46pm
Ryan Lum

*JOB* UX DESIGN* SEATTLE, WA* Recruiter* Fulltime

Downtown Beautiful Seattle, Direct Hire

In general the design work for a UX designer at this client spans the entire gamut of product design.
Starting in the market and user research, software product concepts; functionality and Creative problem solving.

22 Aug 2005 - 2:58am
8 years ago
2 replies
Donna Maurer

IxD basic questions

Hi guys

I'm currently writing a one-day workshop on interaction design (to premier at OZCHI -

5 Aug 2008 - 4:07pm
5 years ago
5 replies
Jay Morgan

Silverlight/rich image galleries

I'm looking for examples of image galleries based on rich technology,
especially Silverlight. Can anyone share examples?


Jay A. Morgan

Information Architecture & Scenario-based design.
Design Patterns & Mental Models.

28 Jun 2010 - 12:07pm
3 years ago
2 replies

Question about full 1024 width of SmashingMagazine web site

Anyone have any thoughts on Smashing's expanded 1024 layout for higher res monitors?

Noticed they collapse to 990 at 1024, but go to the full 1024 as you expand out.

Who is making this move now? What's the standard or best practice? Client is looking for inspiration on HuffPo and other newsy sites. Sees the 960 grid, but wants to ascertain what the current thinking is on expanding out to 1024.


Best regards,

:: Tony Zeoli
:: Founder