Discussion Archive

11 May 2009 - 11:34am
0
6 years ago
6 replies
Terms:
Stephanie Hom
2009

Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a
customer support site, how can we create a good experience for them?

I've been looking at:

Adobe
http://www.adobe.com/support/

Apple
http://www.apple.com/support/

Amazon
http://tinyurl.com/2wwact

Does anyone have examples of effective customer/technical support
sites?

I'm interested in best practices on surfacing relevant help
topics/tools to users so they can self-serve with ease.

Thanks!

28 Dec 2006 - 9:43am
0
2 years ago
31 replies
Terms:
Wunderlich, Judith
2006

Best schools for HCI degrees?

Hello group!

I¹d love to hear your opinions about the best universities today teaching
Human-Computer Interface or similar.

Thanks!

Regards,

Judi Wunderlich
Director of Recruiting

A Q U E N T
8410 W. Bryn Mawr, Suite 600, Chicago, IL 60631
Phone: 773 695 9564
www.aquent.com

27 Oct 2006 - 6:43am
0
8 years ago
21 replies
Terms:
Soo Basu
2005

email address as username

Hi
I'm reviewing a web based blogging service. Currently on sign up, the
user has to enter a username, a display name and an email address. I
suggest that that username be replaced by the user's email address.
(from any email, say yahoo, gmail, hotmail, rediffmail, etc)
How would this impact the security of the product?

31 Dec 2008 - 5:57pm
0
6 years ago
8 replies
Fred Beecher
2006

Research Frameworks - Definition, Examples & Creation?

Hi all,
This idea of the "research framework" has really gotten stuck in my mind
since we began altering our process here at Evantage. But here's the
problem... I don't have a specific definition of what exactly this means. So
I've made one up:

Research Framework: A collection of things to ask & things to observe in
particular contexts, along with contextually appropriate techniques for
doing so.

1 Feb 2010 - 10:03pm
0
5 years ago
55 replies
Richard Carson
2010

Sketching before the Wireframes

Hi Folks,

I wanted to ask around on the process of creating wireframes for designing mobile applications. In creating these wireframes, should I work on paper before actually hopping into a drawing program to lay out these wireframes? I believe working on paper is faster and easier before laying out the wireframes for a project. However, the company I am working with, might be wondering if I am wasting my time. That I should be doing wireframes within the drawing program. What are your suggestions and thoughts on this issue?

12 May 2010 - 12:49pm
0
5 years ago
11 replies
kbnova
2009

Best practices for designing Terms and Conditions/Customer Agreement Interactions

I'm looking for any research or information on best practices for designing interactions where users have to accept some legal terms and conditions.  For instance - what are the advantages/disadvantages of presenting terms to the side of the main form vs. below or in a pop-up?  Or - if the terms are going to be in a scrolling window, are there any guidelines about how big that window should be?  How many lines should show at once relative to length of the whole agreement?

24 Jan 2008 - 8:06pm
0
7 years ago
57 replies
Demers, Scott
2007

Differnce between user interface and interaction design?

Hi, Folks -

Just curious how some of you would differentiate an interaction designer
from a user interface designer? Apologies if it's been discussed to
death before. Looked quickly on the discussion archive and didn't see
anything.

Cheers,

Scott DeMers

9 Jul 2008 - 3:25pm
0
6 years ago
32 replies
Terms:
Steven Chalmers
2007

"Confirm password" field - Superfluous?

I have a design for a new user registration form in which I am proposing to
not use a "Confirm password" field and would like your feedback on this
decision.
The form will have 4 fields, all of which are required:

1: User name (This will be supplied to the user prior to their using this
form)
2: Password
3: Hint question
4: Hint answer

The form also has some explanatory text that describes the use of the hint
question and answer which is that the pair of fields will be used when the
user forgets their password.

7 Feb 2011 - 4:27pm
+1
4 years ago
47 replies
Terms:
Amanda Nance
2009

design exercises and/or portfolio review during interview

Hi all, Have any of you ever given design problems/exercises to someone interviewing for an Interaction design position? If so, how well did that work, and how did you come up with the design problems? It seems that the design problems cannot require a lot of background about the users or specialized domain knowledge since we have limited time with each candidate.

One person has suggested to me that reviewing a candidate's portfolio would be a better approach. I was thinking a combined approach might be useful. What do you think?

All ideas and experiences welcome!

-Amanda

16 May 2008 - 2:31am
0
7 years ago
5 replies
Sachendra
2005

Use cases and user scenarios

Is there a concrete distinction between use cases and user scenarios?

--
Sachendra Yadav
sachendra.wordpress.com