Discussion Archive

11 May 2009 - 11:34am
0
6 years ago
6 replies
Terms:
Stephanie Hom
2009

Examples of Good Customer Support Sites

When users can't find the help they need contextually and land on a
customer support site, how can we create a good experience for them?

I've been looking at:

Adobe
http://www.adobe.com/support/

Apple
http://www.apple.com/support/

Amazon
http://tinyurl.com/2wwact

Does anyone have examples of effective customer/technical support
sites?

I'm interested in best practices on surfacing relevant help
topics/tools to users so they can self-serve with ease.

Thanks!

31 Dec 2008 - 5:57pm
0
6 years ago
8 replies
Fred Beecher
2006

Research Frameworks - Definition, Examples & Creation?

Hi all,
This idea of the "research framework" has really gotten stuck in my mind
since we began altering our process here at Evantage. But here's the
problem... I don't have a specific definition of what exactly this means. So
I've made one up:

Research Framework: A collection of things to ask & things to observe in
particular contexts, along with contextually appropriate techniques for
doing so.

28 Dec 2006 - 9:43am
0
2 years ago
31 replies
Terms:
Wunderlich, Judith
2006

Best schools for HCI degrees?

Hello group!

I¹d love to hear your opinions about the best universities today teaching
Human-Computer Interface or similar.

Thanks!

Regards,

Judi Wunderlich
Director of Recruiting

A Q U E N T
8410 W. Bryn Mawr, Suite 600, Chicago, IL 60631
Phone: 773 695 9564
www.aquent.com

27 Oct 2006 - 6:43am
0
8 years ago
21 replies
Terms:
Soo Basu
2005

email address as username

Hi
I'm reviewing a web based blogging service. Currently on sign up, the
user has to enter a username, a display name and an email address. I
suggest that that username be replaced by the user's email address.
(from any email, say yahoo, gmail, hotmail, rediffmail, etc)
How would this impact the security of the product?

7 Mar 2008 - 1:54pm
0
7 years ago
14 replies
Jack L. Moffett
2005

iPhone SDK

So, are any of you excited by the opportunities offered by the SDK
announcements yesterday? Having access to multi-touch, gestures, the
accelerometer, and location-based services—the possibilities for
innovative, or at least unique/interesting/fun interactions has me
salivating. I know nothing about Objective-C, but I sure am tempted
to get my feet wet.

Jack

Jack L.

16 May 2008 - 2:31am
0
7 years ago
5 replies
Sachendra
2005

Use cases and user scenarios

Is there a concrete distinction between use cases and user scenarios?

--
Sachendra Yadav
sachendra.wordpress.com

24 Jan 2008 - 8:06pm
0
7 years ago
57 replies
Demers, Scott
2007

Differnce between user interface and interaction design?

Hi, Folks -

Just curious how some of you would differentiate an interaction designer
from a user interface designer? Apologies if it's been discussed to
death before. Looked quickly on the discussion archive and didn't see
anything.

Cheers,

Scott DeMers

1 Feb 2010 - 10:03pm
0
5 years ago
55 replies
Richard Carson
2010

Sketching before the Wireframes

Hi Folks,

I wanted to ask around on the process of creating wireframes for designing mobile applications. In creating these wireframes, should I work on paper before actually hopping into a drawing program to lay out these wireframes? I believe working on paper is faster and easier before laying out the wireframes for a project. However, the company I am working with, might be wondering if I am wasting my time. That I should be doing wireframes within the drawing program. What are your suggestions and thoughts on this issue?

3 Feb 2014 - 8:50pm
0
45 weeks ago
3 replies
Spandana.J
2014

Best Colleges to do Masters in Human Computer Interaction in USA..

Hello,

I want to do Master's in Human Computer Interaction for Fall 2015. I need some suggestion to choose best college and how the portfolio requirements are.

Thank you.

9 Jul 2008 - 3:25pm
0
6 years ago
32 replies
Terms:
Steven Chalmers
2007

"Confirm password" field - Superfluous?

I have a design for a new user registration form in which I am proposing to
not use a "Confirm password" field and would like your feedback on this
decision.
The form will have 4 fields, all of which are required:

1: User name (This will be supplied to the user prior to their using this
form)
2: Password
3: Hint question
4: Hint answer

The form also has some explanatory text that describes the use of the hint
question and answer which is that the pair of fields will be used when the
user forgets their password.