Hey IxDA'ers,
This quote was influential and inspiring when I first encountered HCI in
school:
"Usability is not only about improving the quality of the products, but also
improving the quality of the process by which products are made."
- Rough quote from _A Practical Guide to Usability Testing_ by Ginny Redish
& Joseph Dumas, 1999
What have you all done to improve the quality of the process?
Were you successful? How do you gauge that success?
How did you get into making that improvement?