Discussion Archive: May 2009

Frank Long

Out of Box Experience - 5 ways to make it work

The out of box experience (OOBE) describes the users first interaction
with a product or service. In the technology sector this first
experience invariably involves plugging stuff in, installing some
software and crossing your fingers in the hope that the product will
work. The problem is that, in far too many cases, it doesn’t.

Recent conducted by Accenture in the US shows that each year
consumers return millions of electronic products – not because they
don’t work, but because customers think they don’t work.

20 May 2009 - 3:37am
7 years ago
8 replies
Andy Polaine

questions about design schools and career shifts

This isn't going to help you decide much, but all those schools have
good reputations.

Umea & Malmo are the most interaction design focussed and all the
people that come out of them seem to be pretty rocking.

Cologne has Birgit Mager running the service design research center
and network there, if that's an area of interest.

Helsinki is great for mobile projects and research, for obvious

You might want to check out Hyper Island in Sweden too - it's more
eclectic in terms of digital creative work, but you would experience
lots of different aspects.

19 May 2009 - 11:13pm
7 years ago
7 replies
Sathyan V

Design research.

To me there is no design without research. So actual design practice is research. But there are days when your design today just becomes a research for a better design. I guess both hold true always !!

19 May 2009 - 4:25pm
7 years ago
5 replies

Elements of User Experience: Strategy Plane & Scope Plane Sample

Hello Experts,

While I am reading the Jesse James Garrett's "The Elements of User
Experience", in the chapter Strategy Plane & Scope Plane, he talked
about the documents that a Experience Designer should create.

Does anyone know the sample? I am actually started in to this field,
and I am newbie, so I am looking for samples and ideas that how the
Expert put it in to the real life scenario.

So if anyone knows about it, would you please let me know?


Mudassir Azeemi a.k.a. BonGeek

19 May 2009 - 4:19pm
7 years ago
20 replies
Sharon Greenfield5

Tale of buying a chair


I went to look at an Aeron chair.
Then I clicked to look at the pricing:

Pricing Information

Whether you're looking for list pricing of a chair or the components
of a complete workstation, you'll find the information you need here.

For further information, contact a Herman Miller dealer or consumer
store near you.

Basically: 'You'll find the information here. But to find the
information go there.'

Lolz. If their interface design is so ridiculous, I'm sure the same
goes for their product.


19 May 2009 - 2:43pm
Peter Merholz

Mobile Literacy - Designing Mobile Technology for Emerging Markets

Adaptive Path has just released it's latest R&D Project

Mobile Literacy
Designing Mobile Technology for Emerging Markets

Through research done in the Kutch district in rural India, we
developed insights about what works (and, largely, what doesn't) when
it comes to mobile technology in a society that is significantly
illiterate and innumerate.

19 May 2009 - 9:47am
7 years ago
11 replies
Dave Malouf

Undergraduate Curriculum in HCI

I'll bite.

I run the *MINOR* in interaction design here at Savannah College of
Art & Design.

Bill Moggridge recently came out and said that a major as an
undergrad in IxD is not valuable at this time. That the requirements
of the form giving design programs should include IxD in it. And I
can't agree more!

To this point, if you aren't at a design school you will not be
learning to design. You'll be learning how to research, how to
evaluate and how to engineer, but not design.

19 May 2009 - 5:04am
7 years ago
11 replies
Julian McCrea

Examples: 'Out of stock' messages on e-commerce sites

Hey guys and gals,

Has anyone seen any good examples of out of stock messages on e-commerce

What I am looking for are examples which show a company to have:

1) The right tone i.e. honest, apologetic, encouraging etc

2) The right time to deliver the message in the userflow i.e.

19 May 2009 - 2:19am
7 years ago
1 reply
Chris Cox

Job-Experience Design Manager-Menlo Park, CA--Intuit--Full Time

Hello there members. If you know of any strong leaders in the SW/Internet space please send them my way. Thanks in advance!!!!


As Intuit looks to innovate and expand the way we serve our customers, online delivery of our products and services will play a major part in Intuit's growth. In the world of online service and delivery, access to data and information becomes the most important element to ensuring the success of our customers.

18 May 2009 - 11:57pm
Chicago IxDA4

[Event Recap] Chicago IxDA – Not Your Usual Web Sites – May 13th

Thanks everybody for a great, lively meeting. On Wednesday, May 13th, about
50 people met at Designkitchen in the West Loop to hear presentations from
Adam Siegel, co-founder of Inkling Markets, <http://inklingmarkets.com/> and
Amanda Haschke, who helped produce Club BK <http://clubbk.com/>.