Discussion Archive: November 2007

26 Nov 2007 - 9:39am
26 Nov 2007 - 3:49am
8 years ago
1 reply

"Author interview: 'Punching In' at the Apple Store"

For those of you interested in the design of user experience and
customer-facing employee training at Apple Stores, I just published a
lengthy interview with Alex Frankel, the author of the just-released
"Punching In: The Unauthorized Adventures of a Front-Line Employee."

Kontra: I noticed that you underlined the "permission" aspect of
engaging the customer into revealing their intent, as the salespeople
used the "Would it be alright if I ask you…" phrase quite a bit.

25 Nov 2007 - 11:14pm
8 years ago
2 replies
Jared M. Spool

Does eye-tracking carry any real meaning?(*edit)

On Nov 25, 2007, at 9:47 PM, hanif o'neil wrote:

> I would suggest that it has been through eye-tracking research
> that this instance has been highlighted, e.g. Enquiro's discovery
> of Google Search's "Golden Triangle," where users ignored ads along
> the right scroll bar of the screen (in order to ignore that area of
> the page users had to see it first).

25 Nov 2007 - 9:17pm
8 years ago
2 replies
Jarod Tang

comments to the "Doro's ridiculously simple phones in the wild"

The original link<http://www.engadgetmobile.com/2007/11/22/doros-ridiculously-simple-handleeasy-phones-in-the-wild/>

And the interesting thing comes from the reader's comments to this news (
why humble mine comments below).

- "Those "A B C D" buttons are confusing me."
- one of the possible reason is that the design is not follow
the convention (mental model of mobile phones); and this is why
it's simple
but still confusing
- &quo

25 Nov 2007 - 6:10pm
8 years ago
1 reply
Ryan Lum

IxD Candidate Available * Recruiter* Relo to US and France

Greetings Group,

My objective is to announce the availability of my candidate who has
been an Interaction Designer with a UX Design Lead background
including a strong emphasis on Consumer Products and Business

23 Nov 2007 - 3:57pm
Pierre Roberge

Can Contextual Design be used to define a businessprocess

Hi Mark,

I don't know K. Holtzblatt's Rapid Contextual Design but I have
successfully used personas I created after doing contextual interviews
to improve travel insurance sales process. Knowing the goals of users
whether they are using a system or a process is very useful and help
give insights into how to do improve things dramatically.

You're right Business analysts usually improve processes but they tend
to do it from a fixing the problems point of view instead of from a what
would be best point of view.

23 Nov 2007 - 2:03pm
8 years ago
5 replies
Pawson, Mark

Can Contextual Design be used to define a business process

Well its November and time to reorg the corporation again:)
We are looking at ways to integrate UCD with Business Development. Specifically we are looking at using methods such as K. Holtzblatt's Rapid Contextual Design to develop a new process, rather than a product, that creates a positive user experience for customers transitioning from a legacy application to a new generation product. We are thinking of doing contextual inquiry to understand the decision process customers go through so we can identify what makes them decide to transistion, what are the pain points etc.

22 Nov 2007 - 8:11pm
paul turner

First-hand experience with Amazon Kindle

I'd like to hear your first-hand experiences about the Amazon Kindle. I know
that's a challenge, given that it is available only through amazon.com.

I'm especially interesting in the experience of the display resolution under
various lighting conditions, comparisons with printed books, and about using
the keyboard.

-- Paul Turner
UI Designer

22 Nov 2007 - 8:24am
8 years ago
2 replies
Nicolai Bentsen

Visions on Keyboards with OLED-screen buttons (context-dependent keyboard layout)

Hi IxDA!

Came across a gallery of the Optimus Maximus Keyboard

Imagine this as a standard on all new laptops and keyboards from an
interaction perspective:

Application Short-cuts displayed when an application has focus:
When you switch to Photoshop, your keyboard changes layout to reflect the
short-cuts as icons.

Shortcuts behind Ctrl/Alt/Windows-key/Apple-key:
When you press down either key, you keyboard switches context again to show

22 Nov 2007 - 8:14am
8 years ago
3 replies
Adrian Howard

Equal column heights (with content) ?

On 22 Nov 2007, at 12:31, Johan Sjöstrand wrote:

> Hello.
> We're looking into possible solutions to keep the same height of a
> article column and a contextual column.
> Here's the kicker, we want to do it with content - automatically.
> I know this is somewhat technical, but I'm wondering if anyone has
> attempted this or seen practical solutions to it.

See <http://del.icio.us/adrianh/css+columns> for some pointers.