user journeys

12 Jan 2011 - 4:43am
0
Graham Sear
2010

Incorporating persuasion, emotion and trust triggers on user journeys

Hi all,

Currently putting together some user journeys that incorporate emotional flow (positive and negative) and different triggers that can be put in place throughout the user journey to either combat negative ones or re-enforce positive ones; these will then go on to inform the PET strategy.

Syndicate content Get the feed