Hi, I'm working on my undergrad thesis and one of the subjects I'm researching is the history of UCD and its origins. Can you recommend any papers, books or articles about this topic? Where did UCS start (which countries)? Why did it start (to fulfill which needs)?
I currently work with Medical Software, after having been in consumer oriented software for years. Working with SME's has proven to be very difficult as Clinicians. Developing a working relationship so that each role is getting the benefit of each others expertise, rather than dis-trusting each other is key.
Are there any great reports, experiences suggestions?
I've been following the frequent allusions to Google, 37signals, Facebook,
et al (including Jared Spool's presentation) as evidence that UCD is somehow
broken with interest. There's no debating that these products have been
successful, but it is also worth considering that they are the exception,
not the rule.