Shelley Evenson

Nasir Barday
2006

Shelley Evenson - Service as Design

Yogi Berra said, “You can observe a lot from watching.” Over the last several years, a unique set of students has been challenged to think about design for healthcare services. In my role as a professor at Carnegie Mellon I had the opportunity to observe their work and it offered many insights into design, design thinking, and just how big the healthcare service challenge is. In my new role in Microsoft’s FUSE lab I’m looking at the future of social experience.

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