service design

16 Jan 2012 - 11:02am
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3 weeks ago
1 reply
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William Hudson
2009

Free 1-hour webinar on UxFest

 

(Apologies if you receive this more than once.)

James Kalbach and I are going to present an overview of our four one-day UxFest courses that will be running in London from 13-16 March (some of the courses will be available elsewhere, too – Brussels and at the CHI 2012 conference in Austin Texas. See http://www.syntagm.co.uk/design/schedule.shtml for full details).

20 Sep 2011 - 8:25am
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William Hudson
2009

Early Booking Discount Until 30 September for UxFest London

 

Early Booking Discount Until 30 September for UxFest London

Apologies for this mid-month update, but I wanted to let you know about the early booking discount for UxFest London (1-4 November) and to provide some extra information about some of the courses.

19 Feb 2011 - 12:12am
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JBasil
2010

Service Design Masters scholarships at Domus Academy

Just wanted to share this for any interested in studying interaction design, service design, or social enterprise: Domus Academy is offering two 50% scholarships to their Master in Service Design (starting Sept 2011).

http://bit.ly/eR3vU6

I'm already enrolled in the program and would love to study along with other talented folks. This competition brief in specific addresses one of the core reasons I'm interested in designing services, how can we design systems that encourage sustainable behaviors? If these sorts of topics interest you, take a gander.

-John

http://www.jbasil.com

19 Jan 2011 - 3:50pm
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1 year ago
1 reply
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Kathryn Parkes
2010

Global Service Jam - Dublin event - 11th March 2011

On 11th March 2011, there will be a Global Service Jam in various locations around the world.  Its a 48 hour challenge for all people interested in service design.
28 Oct 2010 - 1:30pm
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Andy Polaine
2008

Writing a new book on Service Design

Hi folks - Lou Rosenfeld tried to post this a couple of times, but it seems something is going awry with the list, so I'm doing it on his behalf.

Myself, Ben Reason and Lavrans Løvlie are writing a book on Service Design for Rosenfeld Media. Below is Lou's announcement text, but I'd like to add a few IxDA list specific comments/requests first.

19 Sep 2010 - 9:27pm
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Ben Melbourne
2009

Service Design

Following up form last week's meet-up, here are some useful resources about Service Design, including my slides:

Service Design vs Experience Design: Chicken & Egg or Wild Goose - by Ben Melbourne

Useful online resources:

19 Jun 2010 - 4:15pm
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1 year ago
8 replies
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Michael Eckersley
2007

Service Experience Video Prototypes

 

14 Jun 2010 - 8:20am
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Simon Clatworthy
2006

Brand strategy documents/Design handbooks do they contain behaviours and experiences?

Hi,

I have been working with a few companies now on designing services, and particularly assisting them with the transfer from brand strategy to service experience. All of the companies I know of, have reasonable but traditional brand strategy documents (text and ppt) and traditional design handbooks (text, images, logos, fonts). 

3 May 2010 - 1:55pm
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Simon Clatworthy
2006

Research Into Service Design Touchpoints

I am working on developing tools to assist with touchpoint innovation for the design of services. It seems strange, but the touchpoint term has become central to service design and I can't find much research on the area at all. Can anyone help me?

I am looking for academic research, the kind that is to be found at conferences, in journals and books without pictures. Anything referring to, analysing, mapping, discussing, designing or measuring touchpoints is of interest. 

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