There's still time to submit your human factors/ergonomics (HF/E) research on the effective and satisfying use of social media to win the 2013 Human Factors Prize. The prize recognizes excellence in HF/E research and carries a $10,000 cash award and publication of the winning paper in the journal, Human Factors. The deadline has been extended to July 15, 2013.
I'm part of a team working on a redesign of our company's online banking platform. The current platform is hosted by a third party so there are no analytics about user behavior once a customer logs in.
My client contact, several of my contacts employees, and the founder of the
company have indicated a strong belief that, based on user surveys they have
conducted, their site is "pretty darn good".
Part of the process I am working to implement will include user testing during
the design phase. Does anyone have good counter points to why user surveys
should be taken with a grain of salt and not considered the
"end-all-be-all" judgment of a website.
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