Yogi Berra said, “You can observe a lot from watching.” Over the
last several years, a unique set of students has been challenged to
think about design for healthcare services. In my role as a professor
at Carnegie Mellon I had the opportunity to observe their work and it
offered many insights into design, design thinking, and just how big
the healthcare service challenge is. In my new role in Microsoft’s FUSE
lab I’m looking at the future of social experience.