customisation

12 Aug 2010 - 11:52pm
0
Steph
2009

Microsoft CRM: Usability challenges using data entities as user interfaces

Hi everyone,

My organisation is currently setting up Microsoft Dynamics CRM 4.0.

As part of this, MS CRM should support some of our internal teams and their processes. These processes are quite complex but have common elements like sending/receiving correspondence, capturing data, and facilitating decision making.
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