Completion Rate

VUI Cloud

Free white papers with production results from using Adaptive Technologies to enhance the self-service caller experience

Abstract:  For sample applications, analysis using 95% confidence intervals indicated improvements in IVR Utilization of about 17.24-20.44%, a reduction of First-Attempt Caller Input Errors of about 1.02-1.75% (relative reduction ranging from 4.7-8.0%), an increase in Average Handle Rate of about .5-3% and reductions in Average Handle Time of about 6-16% when incorporating adaptive functionality.

Learn more here:

Or register to download here:

Syndicate content Get the feed